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Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332.

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Feature | May 9, 2022

How to File a Pharmacy Claim

Depending on where you pick up your prescription, you may need to file a claim to get reimbursed. Visit www.tricare.mil/PharmacyClaims to find the claims submission form and where you need to submit it. 

Don't forget to keep your family's Information up to date in DEERS!