Live in the West Region? There is now a referral approval waiver in place through April 30, 2025. Learn More About The Referral Approval Waiver.

Also, you have until April 30 to set up your payment info if you pay by EFT, credit card, or debit card. This is for TRICARE Prime, TRICARE Select, TYA, TRS, and TRR plans. If you miss this deadline, you will be disenrolled back to Jan. 1. Visit www.tricare.mil/west today. 

About Us

Contact Us

Location: 2630 Central Avenue, Eielson Air Force Base, Alaska 99702-2325

Telephone: 907-377-1847

Patient Advocate  

Phone Number: 907-371-5819
Email Address: usaf.eielson.354-mdg.mbx.patient-advocate@health.mil

Beneficiary Counseling and Assistance Coordinator/Debt Collection Assistance Officer

Phone Number: 907-377-6520
Email Address: usaf.eielson.354-mdg.mbx.referralmgmt@health.mil

Interactive Customer Evaluation (ICE)

https://ice.disa.mil/ 




As a patient of the 354th Medical Group, we value your feedback. Your feedback will help us identify ways to ensure you receive the highest quality, safe, and trusted care. If you have concerns or suggestions, please contact one of our Patient Advocates. Patients have the right to make recommendations, ask questions, or file grievances to the military clinic Patient Advocate. If concerns are not adequately resolved, patients have the right to contact The Joint Commission at 800-994-6610, or by submitting a concern or complaint online.

To request website updates, email usaf.eielson.354-mdg.mbx.cc-command-section@mail.mil.

    Don't forget to keep your family's Information up to date in DEERS!