Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332.

Health Services

Referrals

It takes 24 hours to process an ASAP referral, and seven days to process a routine referral. The referral process can be tracked through the TRICARE West or contact our Referral Office for referral status updates. Once the referral is fully processed, a representative will contact you to ask for additional and specific information in preparation for the upcoming appointment.

Contact Us

Phone

907-377-6520

Hours

Monday – Friday
7:30 a.m. to 4:30 p.m.

Closed the third Thursday of every month until 1:00 p.m. for training
Don't forget to keep your family's Information up to date in DEERS!